pak55 Privacy Policy

This Privacy Policy applies to all personal data collected, processed, and stored by the operator of pak55 (referred to throughout as "pak55", "we", "us", or "our") in connection with your use of the pak55 online casino and sports betting platform accessible at pak55.bio and all associated sub-domains and mobile interfaces.

This policy applies to all registered pak55 account holders, visitors who browse the pak55 platform without registering, and any person whose data is processed by pak55 in connection with its services — including players based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

By registering an account on pak55 or by using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this policy, you should not use the pak55 platform.

pak55 collects the following categories of personal data from users of the platform:

2.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identity document
• Date of birth (required to verify the 21+ age eligibility requirement)
• Residential address at the time of registration
• Mobile phone number and/or email address used for account registration and communications
• Username selected at registration
• Encrypted account password (never stored in readable form)

2.2 KYC Verification Documents

• Copy of government-issued photo identification (CNIC, passport, or national driving licence)
• Proof of residential address (utility bill, bank statement, or equivalent, dated within 90 days)
• Proof of payment method (where required under AML verification procedures)
• Facial recognition or liveness check data where applicable to the verification method used

2.3 Financial & Transaction Data

• Payment method details (JazzCash wallet ID, EasyPaisa number, HBL/UBL/Meezan account references, masked card numbers)
• Deposit and withdrawal transaction records including amounts, dates, and payment method references
• Account balance history
• Bonus and promotional fund activity records

2.4 Gaming Activity Data

• Game history including titles played, bet amounts, outcomes, and session durations
• Sports betting records including events wagered on, stake amounts, odds accepted, and settlement outcomes
• Responsible gaming tool usage (deposit limits set, cooling-off periods requested, self-exclusion history)
• Bonus claims and wagering progress

2.5 Technical & Device Data

• IP address at login and during active sessions
• Device type, operating system, and browser type and version
• Session timestamps and duration
• Cookie identifiers and similar tracking technologies (see Section 7)
• Approximate geographic location derived from IP address

2.6 Communications Data

• Content and metadata of communications sent to pak55 customer support via live chat or email
• Records of promotional communications sent to you and your engagement with them
• Any complaints, feedback, or dispute correspondence

pak55 collects personal data through the following channels and mechanisms:

• Direct collection: Data you provide voluntarily during account registration, KYC verification, deposit and withdrawal requests, contact with customer support, and participation in promotions.
• Automated collection: Technical and device data collected automatically as you interact with the pak55 platform, including through cookies, session tracking, and server logs.
• Third-party verification: Identity and document verification data obtained from licensed KYC verification service providers as part of the identity verification process.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors to confirm deposits and process withdrawals.
• Regulatory sources: In limited circumstances, data received from regulatory bodies or law enforcement agencies in connection with legal or compliance obligations.

pak55 uses your personal data for the following specific purposes:

pak55 processes your personal data on the following legal bases in accordance with applicable data protection law:

• Performance of Contract: Processing necessary to deliver the services you have registered for and to manage your account — including account creation, game access, deposit processing, and withdrawal fulfilment.
• Legal Obligation: Processing required to comply with our international gaming licence obligations — including mandatory KYC verification, AML monitoring, responsible gaming requirements, and regulatory reporting.
• Legitimate Interests: Processing necessary for pak55's legitimate interests in operating a secure, fraud-free platform — including security monitoring, login activity analysis, and customer support — provided these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed consent — primarily for promotional communications and certain optional platform features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

pak55 shares your personal data with third parties only in the following circumstances and only to the minimum extent necessary for the stated purpose:

• KYC Verification Partners: Licensed identity verification service providers who process your identity documents on pak55's behalf to complete KYC obligations. These providers operate under strict data processing agreements and are bound by equivalent data protection standards.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment networks receive the transaction data necessary to process your deposits and withdrawals. pak55 does not store full card numbers — these are handled directly by PCI-DSS-compliant payment processors.
• Licensed Game Studio Providers: Game providers such as Evolution Gaming, Pragmatic Play, and NetEnt may process certain technical data necessary to deliver their game software. These providers are licensed operators bound by their own data protection obligations.
• Regulatory and Law Enforcement Authorities: pak55 is required by its licensing obligations to report certain activities to the relevant regulatory body and to cooperate with law enforcement agencies when legally obligated to do so.
• IT and Infrastructure Service Providers: Cloud hosting, data centre, and cybersecurity service providers who process data on pak55's behalf under binding data processing agreements that require equivalent protection standards.

• pak55 does not sell personal data to data brokers or third-party marketing companies
• pak55 does not share personal data with social media platforms for advertising purposes
• pak55 does not share personal data with other gambling operators or betting exchanges
• pak55 does not share data with any party not explicitly identified in this section without informing affected users

pak55 uses cookies and similar technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function — including session authentication cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. These cannot be disabled without preventing core platform functionality.
• Functional Cookies: Remember your preferences such as language selection, game display settings, and responsible gaming tool configurations. Disabling these may affect your user experience.
• Analytics Cookies: Aggregate, anonymised data about platform usage — pages visited, features used, session duration — used to improve platform performance and user experience. No individual profiles are built from analytics data.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These are non-optional components of the platform's security infrastructure.

pak55 implements a multi-layered security programme to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit TLS encryption for all data transmitted between your device and pak55 servers
• Encryption at rest for sensitive personal data held in pak55 databases
• Cryptographic hashing of account passwords — passwords are never stored in readable form
• Role-based access controls limiting staff access to personal data to those with a documented operational need
• Two-factor authentication options for user accounts
• Automatic session timeout for inactive logged-in sessions
• Continuous monitoring for anomalous login patterns and security events
• Regular independent security audits and penetration testing of the pak55 platform
• Incident response procedures for potential data security events

In the event of a personal data security breach that poses a risk to your rights and freedoms, pak55 will notify affected users and the relevant regulatory authority within the timeframes required by our licensing obligations and applicable law.

pak55 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following retention principles:

• Active Account Data: Retained for the duration of your account's existence plus a post-closure retention period required by our licensing obligations (typically 5–7 years following account closure).
• KYC and Identity Documents: Retained for the duration of your account plus a minimum of 5 years post-closure, as mandated by AML regulatory requirements applicable to licensed gaming operators.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, as required by AML legislation and our licensing obligations.
• Gaming Activity Records: Retained for the duration of your account plus a period required for regulatory audit and dispute resolution purposes.
• Customer Support Communications: Retained for 3 years from the date of the communication unless forming part of an ongoing dispute or investigation.
• Technical and Session Data: Retained for up to 12 months for security monitoring purposes unless retained longer for an ongoing investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pak55's data disposal procedures.

As a pak55 user, you hold the following rights with respect to your personal data. These rights may be subject to limitations where competing legal obligations (such as AML retention requirements) apply:

• Right of Access: You have the right to request confirmation of whether pak55 holds personal data about you and, if so, to receive a copy of that data in a commonly used format.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held about you. Some corrections may require re-submission of identity documents for verification.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations.
• Right to Restriction: You may request that pak55 restrict the processing of your personal data while a query about its accuracy or the lawfulness of processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request that your personal data be provided in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing communications. Where you object to marketing, processing for that purpose ceases immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

pak55 does not knowingly collect personal data from persons under 21 years of age. The pak55 platform is strictly intended for adults aged 21 and above. Age verification is a mandatory step in the account registration process, and KYC documentation is required to confirm age before withdrawals are processed.

If pak55 becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended and the data will be handled in accordance with our licensing obligations and applicable regulations governing underage access to gambling services.

Parents and guardians who believe their child may have accessed or registered on pak55 should contact our support team immediately at [email protected].

pak55 also recommends that families with minors in the household use parental control software to restrict access to online gambling platforms. 21+

pak55 operates under an international gaming licence and uses service providers located in multiple jurisdictions. Your personal data may therefore be transferred to and processed in countries outside of Pakistan. Where such transfers occur, pak55 ensures that appropriate safeguards are in place to protect your data to at least the same standard applied within the platform, including:

• Data processing agreements with all international service providers incorporating binding data protection obligations equivalent to those applicable under GDPR principles
• Use of standard contractual clauses or equivalent mechanisms approved under applicable international data protection frameworks where legally required
• Transfer to jurisdictions recognised as providing an adequate level of data protection where available

Details of specific international transfer safeguards may be provided upon request to [email protected].

pak55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or licensing requirements. Material changes will be communicated to registered users via email notification to the address registered with their account, and by prominent notice on the pak55 platform, at least 14 days prior to the changes taking effect where operationally practicable.

The current effective version of this Privacy Policy is always published at pak55.bio/privacy-policy. The "Effective Date" and "Version" shown at the top of this document indicate the revision currently in force. Continued use of the pak55 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about pak55's data practices, please contact our data privacy team through the following channels:

Complaints: If you are not satisfied with pak55's response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable to your situation. pak55 will cooperate fully with any such regulatory investigation.

This Privacy Policy was last reviewed and updated on 1 January 2026 (v2.4). pak55 thanks you for taking the time to understand how we handle your personal data.